Fireside Escapes LLC respects your privacy. This policy explains how information is handled when you visit our website or contact us about fireplace products and services.
Last updated: September 23, 2026
Who we are
Fireside Escapes LLC provides fireplace products and services in North Texas. Our business website is txfiresideescapes.com. This policy also covers our temporary website used while the new site is being prepared.
Information you provide
Our service inquiry form asks for your name, email address, phone number, city and a message about the help you need. Name, email and message are required; phone and city are optional. If you contact us directly, we also receive the information you choose to share, such as your service address, fireplace model, photos or project details.
Please do not send payment card details, passwords, Social Security numbers or other sensitive information through the inquiry form. Submitting an inquiry does not confirm an appointment.
How we use your information
- Respond to questions and discuss products, estimates, service needs and availability.
- Communicate with you about work you request and maintain relevant customer records.
- Operate the website, prevent spam and investigate technical or security problems.
- Meet applicable recordkeeping requirements and resolve disputes.
Website inquiries are delivered to our designated business email recipient. The inquiry form does not automatically enroll you in a marketing mailing list.
Technical information and cookies
Our hosting and security providers may process information such as your IP address, browser or device information, requested pages and access times when delivering and protecting the website. Our inquiry form uses your email address and IP address to create a short-lived identifier that limits repeated submissions.
WordPress and hosting services may use cookies for sign-in, security and site functionality. You do not need a WordPress account to submit a service inquiry. You can manage cookies through your browser settings; blocking some cookies may affect site features.
Service providers and disclosure
Information needed to operate the website and respond to you is processed through our website host, GoDaddy, and our email services. Information may also be handled through customer-management services when needed for your requested work. Access should be limited to the information needed for the relevant business purpose.
Information may be disclosed when required by law, to respond to lawful requests, or as reasonably necessary to protect people, property and legal rights.
Customer portal and outside websites
Our customer portal link takes you to Housecall Pro. Information you submit there is handled within that service and is also subject to its privacy policy. Links to manufacturers and other outside websites take you to services with their own privacy practices.
The fireplace video included with this website is hosted with the site. Playing that video does not require a separate video-platform account.
How long information is kept
Retention depends on the information and its purpose. Inquiry emails and customer records may be retained while we respond to requests, provide services, maintain business records or meet legal and accounting requirements. Copies may remain in email systems or backups for their normal retention periods. Contact us if you have a question about a particular record.
Your choices and privacy requests
You can choose not to provide optional information. To ask about information we hold, request a correction, or request access or deletion, call 972-369-9000 or use our contact form and identify your message as a privacy request. We may need to verify your identity before responding.
Requests are handled subject to applicable law. Some information may need to be retained for legal, accounting, security or ongoing service purposes. If you disagree with our response, contact us and ask for a review.
Protecting information
No website, email system or method of transmitting information can be guaranteed completely secure. Please share only the information needed for your inquiry and contact us if you suspect information has been sent to the wrong recipient.
Children’s privacy
Our website and services are intended for adults arranging fireplace products or services. If you believe a child has provided personal information through this website, contact us so we can review the matter.
Changes to this policy
We may update this policy as our website or business practices change. The date above identifies the latest revision.
Contact Fireside Escapes
Fireside Escapes LLC
Phone: 972-369-9000
Website: txfiresideescapes.com
Contact us about privacy